Questions to address: 1. Considering the above, what is the true cost of healthcare “wait times” and what technology based solutions help us manage this? Is it enough? 2. What are the impacts of patient satisfaction to healthcare organization both positive/negative? What type of technical solutions help manage this? 3. With the move to consumer driven healthcare, what steps can we take as individual consumers to ensure we obtain the necessary healthcare services at a cost that we are comfortable with? 4. What are some of the technologies that help drive the consumer driven healthcare model? How long before you feel these technologies truly make an impact on this model? 5. How does security and HIPPA play into all this technology to where the patient is comfortable is utilizing the solutions? 6. Finally, how do healthcare organizations marry their clinical/administrative processes alongside of technology implementation?