HCA 822 Week 8 Sample Assignment

Correlational Study of Transformational Leadership Style and Patient Satisfaction Within African American Patients at Urban Academic Medical Centers.

This chapter presents a review of the existing literature on the chosen area of research from the credible and reliable sources. All the articles for the sole purpose of this literature review has been taken from the GCU library to explain the previous studies on the correlational study of transformational leadership style and patient satisfaction within African American patients at urban academic medical centers.

Transformational Leadership Style and Patient Satisfaction Within African American Patients at Urban Academic Medical Centers.

Jamsari bin Atan (2019) with his fellows conduct a study in the context of identifying the role of transformational leadership style in perspective of organization performance. Patient satisfaction can be only achieved when the employees of the organization are working effectively and competitively. This researched study us quantitative in nature which collect data through survey method. The study covers three industries and data is collected from the leaders and employees and customers which is further analyzed with help of statistical tools such as SPSS. The findings of the research indicate that there is a considerable relationship among transformational leadership style and organizational performance.

Moreover, this study also highlighted that transformational leadership contributes to employee competency which further ensure the satisfaction of clients or customers like patients. When satisfaction of clients or customers are fulfilled than it also indicates effective performance of organization. This research study indicates that the transformational leadership style positively influences the employee competency which leads to productivity and organizational performance these in turn ensures the customer or client satisfaction (Jamsari, 2019).

Another considerable research in this regard is carry out by Muhammad Shahid khan et al, (2018) to explore the role of transformation leadership style in the context of effective human capital. The role of human capital can’t be ignored if an organization wants to ensure its customer and clients satisfaction that’s why this research paper also aim to analyze the role of transformational leadership in the context of building and developing effective human capital. This research paper utilized a mixed method approach to carry out this research, data is collected with the help of questionnaire and interview tool. This data is further analyzed with the help of AMOS and NVivo software.

The findings of this research show that there is a positive relationship between transformational leadership style and human capital effectiveness. This research is done on the healthcare industry and the results suggested that healthcare system should follow the transformational leadership style which will enhance their employee’s productivity this in turn will ensure the patient satisfaction within healthcare centers (Muhammad Shahid et al, 2018).

In patient satisfaction the role played by nursing being a transformational leader is also very important in this regard, and this was covered in a research done by Rahman et al, (2019). The main purpose of this research study was to analyze the role of nurse in the context of patient satisfaction in medical units. Nurse is an important unit of healthcare system and in the context of present advanced world they are required to play a role of transformational leader in their work.

Because of playing this attending role being a transformational leader they help in filling the gap existed in communication among clinical nurses and physicians. When the nurses are playing their role by having with the physician while attending at the bedside of a patient it enhances the patient satisfaction and create a positive environment for patients (Rahman et al, 2019).

Although, transformational leadership style role is very important for patient satisfaction but there are some factors which affects the patient satisfaction and should be a point of concern for the transformation leaders of healthcare system. In this regard a research is conducted by Jinming Fang et al, (2019), in which the basic aim is to analyze the factors which affects the patient satisfaction. Along with this the paper aims to identify some key factors which can improve the health policy by ensuring the patient satisfaction. For data gathering the questionnaire survey method was used and recorded the response from selected population of the research study.

The methods used for data analysis are chi-square, binary logistic regression, and gamma coefficient. The findings of this research indicate that the most important factor which influence the patient satisfaction are “attitude of medical staff’s service, medical staff services technology and convenience of hospital. Therefore, in analyzing the role of transformational leadership in the context of patient satisfaction these three factors should be considerable, by following these three factors the transformational leadership of healthcare system can ensure the patient satisfaction (Jinming et al, 2019).

Another same work done in this regard by Yilmaz (2018), the main theme of this research work is to evaluate the level of patient satisfaction from nursing care and this will be linked in the perspective of being a transformation leader. This study was descriptive cross sectional in nature, which is conducted in a hospital with the help of individual characteristics form along with using the Newcastle Nursing Care Satisfaction Scale. The research mainly focuses patients who have received an inpatient treatment within hospital. The findings of this research study indicate that nursing care satisfaction level about patients are determined at the medium level. This shows the need of being transformation leadership style to ensure the patient satisfaction above the level (Yilmaz, 2018).

Boamah et al, (2018) work very specifically on role of transformational leadership in patient safety, his topic of research is very closed to this research study. Boamah analyze the effect of transformational leadership on the patient safety outcomes and also on job satisfaction. They believe that healthcare system requires an effective leadership style at each level, under this assumption he gathered data with the help of random sampling and done a cross-sectional survey and data is further testes by structural equation modeling. The results of this research paper indicate that there is a strong positive impact of transformational leadership on the patient satisfaction. So, in this regard we can say that managers, medical staff and other stakeholders should practice transformational leadership in order to enhance the patient satisfaction (Boamah et al, 2018).

Another aspect of the correlation of transformational leadership and patient satisfaction is identified by Bednarova et al, (2018) by working on the characteristics of leadership style of head nurses and its influence on patient satisfaction. Nurses are considered as key stakeholder of the healthcare system in providing quality services. Therefore, the role of head nurses is more vital in this regard, because it effects the other employees and environment.

This research paper mainly focuses that area by finding the difference existed in assessment of transformational leadership style of head nurses by junior nurses and their perception about this. Further, this difference is analyzed in the context of its impact on patient satisfaction. The data is collected with the help of Multifactor leadership questionnaire and survey method. This collected data is further analyzed through standard statistical methods, and results states that there is a positive influence of transformational leadership style of head nurses on the patient satisfaction (Bednarova et al, 2018).

Leadership styles also put influences on the nurse’s quality and care system and this assumption is researched by Aladeen (2019). The main purpose of his research is to analyzed leadership styles of managers in the context of nurses which further influences the nursing care quality within the healthcare system. This research is quantitative in nature and data is collected through questionnaires from the medical and other staff of the healthcare system along with nurses.

The results of this research indicate that there is a positive correlation existed among transformational leadership style and the nurses care quality. Accordingly, to the findings of research the nurses care quality further satisfies the patient satisfaction, so the transformational leadership style is correlated with the patient satisfaction (Aladeen, 2019).

Another interesting work is done by Winans (2009) related to the transformational leadership style in the perspective of taking new life practices. The main idea of this research paper is that transformational leadership is important in enhancing the performance of healthcare system and its providers.

Because the transformational leadership mainly focuses on the complacent and work for quality enhancement within the competitive environment. Along with this it also suggests some new ways for developing, planning, implementing, organizing team members, evaluating the results and developing a responsibility of urgency. These all things positive influences the healthcare system and its providers which in turns ensures the patient satisfaction.

Skendzel et al, (2019) along with his fellows conducted a research study on the topic of transformational leadership theory in the context of improving patient satisfaction and also the provider satisfaction. The main theme of his research is to study the applications of transformational leadership style in ensuring the patient satisfaction and also the provider satisfaction along with this the author also worked on the path-goal theory applications for the patient satisfaction.

The results of this study also prove the positive correlation existed among the transformational leadership style and patient satisfaction (Skendzel et al, 2019).

Conclusion

This chapter presents the current literature on the concerned topic. As the transformational leadership does not directly lead to the satisfaction level of the patients but it is a step by step by which the care and healthcare service providers under the transformational leadership of their leaders work collaboratively to attain the organizational goals that in turn leads to the great satisfaction level of the patients.

References

Alloubani, A., Akhu-Zaheya, L., Abdelhafiz, I. M., & Almatari, M. (2019). Leadership styles’ influence on the quality of nursing care. International Journal of Health Care Quality Assurance, (just-accepted), 00-00.
Bednářová, M., Komárková, L., & Hiršová, M. (2018, October). Characteristics of Head Nurses’ Leadership Style and Its Impact on Patient Satisfaction. In ECMLG 2018 14th European Conference on Management, Leadership and Governance (p. 337). Academic Conferences and publishing limited.
Boamah, S. A., Laschinger, H. K. S., Wong, C., & Clarke, S. (2018). Effect of transformational leadership on job satisfaction and patient safety outcomes. Nursing outlook, 66(2), 180-189.
Jamsari bin Atan, & Nik Hasnaa Nik Mahmood. (2019). The role of transformational leadership style in enhancing employees’ competency for organization performance. Management Science Letters, (13), 2191. https://doi-org.lopes.idm.oclc.org/10.5267/j.msl.2019.7.033
Jinming Fang, Ling Liu, & Pengqian Fang. (2019). What is the most important factor affecting patient satisfaction – a study based on gamma coefficient. Patient Preference & Adherence, 13, 515–525. https://doi-org.lopes.idm.oclc.org/10.2147/PPA.S197015
Muhammad Shahid Khan, author, Ilham Sentosa, author, & Faryal Salman, author. (2018). Exploring the role of transformational leadership in human capital effectiveness : Empirical evidence from the Malaysian healthcare sector. World Journal of Entrepreneurship, Management and Sustainable Development, (2), 191. https://doi-org.lopes.idm.oclc.org/10.1108/WJEMSD-10-2017-0075
Rahman, A., Davidson, P. M., Hanyok, L. A., & Tanner, E. “Ibby.” (2019). The Nurse Attending Role: An Innovative Nursing Role for Improving Communication, Collaboration, and Patient Satisfaction on Medical Units. MedSurg Nursing, (3), 153. Retrieved from https://search-ebscohost-com.lopes.idm.oclc.org/login.aspx?direct=true&db=edsghw&AN=edsgcl.592555580&site=eds-live&scope=site
Skendzel, S., Holtan, S. G., & Finch-Guthrie, P. (2019). Application of Path-Goal and Transformational Leadership Theory to Improve Patient and Provider Satisfaction with APP-Led Survivorship Care: A Quality Improvement Initiative. Biology of Blood and Marrow Transplantation, 25(3), S373.
Winans R. (2009). Using transformational leadership to breathe new life into your practice. Patient Preference & Adherence, 13, 515–525.
Yilmaz Aysun Ture, Cagan Ozlem. (2018). Evaluation of Patients’ satisfaction levels from nursing care: A university hospital example. Patient Preference & Adherence, 13, 515–525.